Terms & Conditions

REGISTERED OFFICE AND TRADING ADDRESS

www.rainbownation.co.uk and associated mobile applications are owned and operated by Rainbow Nation LTD. (“us”, “our” or “we”)

The Site www.rainbownation.co.uk

Services include but are not limited to Rainbow Talks, Rainbow Nation social media platforms, Our Comfort Queen and third-party partnerships.

Our primary address:

Rainbow Nation LTD.

4th Floor,

Silverstream House,

45 Fitzroy Street,

Fitzrovia,

London,

W1T 6EB. 

ORDERING FROM THE SITE

1. ORDERS AND CANCELLATIONS

a. Order acceptance policy

All orders and subscription requests received are subject to acceptance by Rainbow Nation LTD, and any of its personnel reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

b. Timing of your order

All deliveries are sent first class via royal mail as standard unless stated otherwise.

c. Changes to your order

If you would like to change an order, please contact us at contact@rainbownation.co.uk, from the email you have registered with us. Please quote the order confirmation number as the subject heading. We will do all we can to change or cancel orders but there is no obligation on our behalf to change an order once it has been confirmed. Please note there is a better chance of changing an order the closer to the order time you contact us.

d. Cancellation policy

Order cancellations are subject to our team’s discretion. We will do all we can to cancel an order when requested but please note once an order is delivered cancellation is not possible. Please contact at contact@rainbownation.co.uk, from the email you have registered with us. Please quote the order confirmation number as the subject heading.

2. PRICES

All prices exclude delivery charges unless stated otherwise, please check your cart thoroughly before confirming an order. Prices have no additional VAT charges on stated price, VAT invoices are not available at this time on any product purchased from Rainbow Nation LTD.

3. PAYMENTS

We accept direct credit card payments from all major credit card companies, including Visa, MasterCard, Discover and American Express. We also accept PayPal. In order to offer the best security, all of our credit and debit card payments are processed securely by Wix Payments or, if selected as a payment option, PayPal. Rainbow Nation LTD take no responsibility for the

If you create an account and enter your payment details, your card will be stored securely by Wix so that you can check out on future visits without re-entering your card details.

We never store or have access to your credit or debit card details.

On occasion, Wix or Paypal may send the issuing bank a request for either a £/$0 or a £/$1 authorisation to verify that the card is issued, and the bank will allow it to be authorised. This is a security measure, to ensure that your card is chargeable, and will have no effect upon the overall price you pay for any products you purchase from us. This authorisation request will be reversed immediately regardless of this authorisation being accepted or declined by the bank. This is not a charge and will disappear from your credit card statement in less than a few weeks.

4. DELIVERY POLICY

We deliver all orders via Royal Mail First class post. Royal Mail states that 93% of deliveries will be on the chosen date and almost all remaining deliveries will take place the following working day. To see how Covid-19 is affecting the way Royal Mail deliver and potential delays please use the banner at the top of your page and click ‘here’. At present we are not offering a next day delivery service as this cannot be guaranteed by Royal Mail.

Although we always aim to ensure punctual delivery, we cannot be held responsible if an item arrives late due to any circumstances affecting our third party delivery company or anything else outside of Rainbow Nation LTS’s control.

As we are unable to obtain proof of delivery, we do not provide delivery notifications on orders. You will receive a confirmation email when your order has been received and can expect your purchase to be received within two to three working days (Monday – Saturday) as per Royal Mail first class delivery. If a delivery is not received within this time frame please contact us at contact@rainbownation.co.uk, from the email you have registered with us. Please quote the order confirmation number as the subject heading.

It is your responsibility to contact us within 14 days of the estimated delivery date to report an item as undelivered. Failure to do so will result in the lapse of any rights to a reprint or credit.

We reserve the right, at our absolute discretion, to use a different delivery method, courier or service without any prior notification or consent.

We are unable to provide reimbursement for any deliveries sent to the wrong address or location where an address is entered incorrectly on checkout.

5. RETURNS & REFUNDS

a. Damage

We take quality very serious at Rainbow Nation LTD, with strict quality control measures ensuring your purchase arrives in perfect condition. However, in a rare circumstance (and for reasons beyond our control) they may be damaged upon transit. If an item is received damaged or faulty please contact us at contact@rainbownation.co.uk from the email you have registered with us. Please quote the order confirmation number as the subject heading. Please explain the situation in the body of the email and attach and relevant images. Please be aware that images must be sent within 72 hours of receipt of delivery or your rights to credit, reimbursement or reprint will be wavered. We may ask you to return the product(s) to us.

b. Refunds

To our sole discretion, we may offer a refund if a replacement of purchase is not possible. If you receive a refund, you will be refunded the total amount you paid for your purchase plus any delivery charges you have paid. More information can be provided upon email confirmation of a refund.

c. Returns

As a company we print by demand, thus are unable to offer returns except in cases of damages or quality concerns (please see above for further information). All returns are at the complete discretion of Rainbow Nation LTD and are determined on a case by case basis.

In any circumstance that an order needs to be returned to Rainbow Nation LTD information of how to do so will be provided upon confirmation of return. Rainbow Nation LTD does not take any responsibility for orders that are returned to us, it is your responsibility to ensure the full, correct and clear delivery address is added on return deliveries.

GENERAL

1. OUR SERVICES

Our services are primarily designed to help creators share and offer LGBT+ cards for sale, and for card buyers to access and buy such content.

2. TERMS OF USE

These terms and conditions (Terms) apply all Rainbow Nation LTD platforms including our website, mobile applications and all related services. By entering and the use of this site you agree to use the Services only under these Terms and agree to be bound by them. If you do not agree with these Terms, do not access or use the Site or the Services.

3. ADDITIONAL TERMS AND CONDITIONS

These Terms refer to the following additional terms, which also apply to your use of the Site: Our Privacy Policy and Cookies Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

If you share content using our site, our terms and conditions will apply.

4. CHANGES TO THESE TERMS

These Terms may be changed or updated at any time. We recommend that you check the Terms periodically for any updates we might make from time to time, as they are binding on you. Please note that these Terms may also be supplemented by additional terms elsewhere on the Site.

5. CHANGES TO THE SITE AND MOBILE APPLICATIONS

We may occasionally update the Site and mobile applications and reserve the rights to change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Site, or any content on it, will be free from errors or omissions.

6. ACCESSING THE SITE AND MOBILE APPLICATIONS

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without any notice. We do not guarantee that the Site or Mobile Applications, or any content on them, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Site.


You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

We may limit the availability of the Site or any service or product described on the Site to any person or geographic area at any time. From time to time, we may restrict the access to some or all parts of our site, to users who have registered with us.

7. YOUR ACCOUNT AND PASSWORD

To use our Services, you must register on our Site, giving your name and email address. Your details must be complete, correct and true.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any account, user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at contact@rainbownation.co.uk and you will be provided with further instruction.

8. NO RELIANCE ON INFORMATION

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.

9. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the Site; or use of or reliance on any content displayed on the Site. Please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

10. MARKETING COMMUNICATIONS

When creating an account with Rainbow Nation LTD, you are asked to provide a contact email, and by doing so you are consenting to receive email communications from us. We use this contact email to provide a better customer experience by sending order confirmations, dispatch confirmations and any other information relevant to your order(s). We also use the customer’s email for marketing communications from time to time. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in all of our marketing communications, or by getting in touch with us at contact@rainbownation.co.uk

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

11. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us and/or our licensors. If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately, your account will be disabled, and you must, at our option, return or destroy any copies of the materials you have made.

12. VIRUSES

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately and your account will be disabled.

13. LINKING TO THE SITE

You may link to any page on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Site on any website that is not owned by you. The Site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. If you wish to make any use of the content on the Site other than that set out above, please contact contact@rainbownation.co.uk

14. THIRD-PARTY LINKS AND RESOURCES IN THE SITE

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

15. USER CONDUCT

We welcome members who use our service to access content on the Site. However, we do not allow our Site or the Services to be used for prohibited content especially but not limited to the following:

copyrighted material used without the express permission of the owner;


material that violates the rights of others;
material that contains viruses, worms, Trojan horses or other forms of corruptive code, or any other content that may compromise the Site or the Services;
material that advocates illegal activity;
the content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
material that, in any way, is harmful to minors; or
material that provides a link to any of the above.

We have the sole discretion to determine whether the content is prohibited content, and any content submitted to the Services may be subject to examination from time to time. We may not monitor or control the content posted via the services and we cannot take responsibility for such content. Although we do not and will not examine or otherwise review all content submitted or transmitted to the Site, we may delete, move, and edit content for any justified reason, at any time, without notice. All content is the sole responsibility of the person who uploaded such content. Any use or reliance on any content or materials posted via the services or obtained by you through the Services is at your own risk.

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will we be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via the Services.

When you view other users' content, you acknowledge that the copyright and other intellectual property rights in such content belong to the relevant user and you agree not to use or disclose such content to third parties, in whole or in part, unless you purchase such content in accordance with the provisions set out here, or share it using the appropriate credit to Rainbow Nation LTD and/or the relevant user.

16. TERMINATION

We reserve the right to terminate at any time, in full or in part and without further notice, your account and your right to use the Services and to remove and discard any content you have uploaded onto our Site. In particular, we may terminate your account and your right to use the Services in the following circumstances:

If you violate our Terms or any other applicable regulations, guidelines or laws;
if your conduct is harmful to other Rainbow Nation LTD users, our Rainbow Nation LTD services or third parties;


If you have not actively participated in the Services within the last 365 days as described under the ‘Your Account’ section.

Please contact Rainbow Nation LTD customer support at contact@rainbownation.co.uk if you wish to terminate your account.

17. APPLICABLE LAW

These Terms are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.

18. REFERRAL CODES

Terms of use for codes and referral campaigns can be modified at our discretion, without prior notice.

In case of abuse of referral codes, including but not limited to, publication on online discount codes sites, mass mailing etc., we reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.

Please note we reserve the right to cancel or suspend any of our promotional campaigns at any given time.

18. CREATOR TERMS OF USE

Terms of use and terms and conditions for our creators are available for download on our ‘Join Our Creators' page, please refer to Creators Agreement and Creators Handbook and will be sent via email to with your contract. Please contact for more information at creators@rainbownation.co.uk.

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